Terms and Conditions

By placing an order via this web-site you acknowledge acceptance of these terms and conditions. 

This web-site is operated by: 

Fulcrum Films Ltd 

Unit 9 Lower Level 

Warwick Mill 

Warwick Bridge 

Carlisle 

CA4 8RR  

Tel: 01228 560526  

Email: sales@fulcrumfilms.co.uk 

Pricing  

All prices in the ‘shop’ are displayed exclusive of VAT. The costs shown in your basket and during checkout include VAT. VAT is charged on all orders at the current UK rate. 

Where an error has occurred we reserve the right to change the price.  In the case of a change of price we will contact you to ensure that the price is acceptable and/or offer a refund. 

Guarantee 

All our items are guaranteed against any faults irrespective of how they have arisen. In the unlikely event of you receiving faulty goods we will replace them without further cost to you. Please phone or email to discuss the best remedy. 

Notification of Non Delivery or Damage  

Any claim for shortages or delivery damage must be received within 14 days of despatch. 

Availability

Where stock is available we will dispatch your order, normally on the same or next working day. In the event that stock is not available we will contact you to advise you of the delay. If this delay is unacceptable you are free to cancel the order and receive a full refund.

Delivery

The standard delivery charge is only valid for addresses within the Mainland UK, excluding the Scottish Highlands.  

Deliveries to the Scottish Highlands and Islands, Northern Ireland, and UK off-shore Islands may cost extra. The actual cost is calculated during the checkout process, before payment is taken. Where an error has occurred we reserve the right to change the price.  In the case of a change of price we will contact you to ensure that the price is acceptable and/or offer a refund. 

Most orders are delivered by courier and can be delivered any time between 8am and 6pm. Our courier will attempt to deliver once. After this it is the customer’s responsibility to rearrange the delivery. If you wish, you can give instructions, during the checkout process, to leave the parcel in a shed or with a neighbour etc.

Orders received before 3.00pm Monday – Friday only (excluding Bank Holidays), will normally be despatched the same day for next business day delivery (subject to stock availability).

Please note that we do not process or despatch orders on Saturday, Sunday or during UK public holidays. 

Returns 

If you find that the goods ordered are not suitable you may return them to us in their original condition, within 14 days of purchase. This only applies to stock items listed on this website. Items made especially for you can only be returned at our discretion (unless faulty).  

Please ensure you obtain a proof postage from the Post Office or courier when returning your item as we cannot accept liability for returned goods that we do not receive.

We are able to arrange collection of your purchase for return to us, by our courier. Please contact us if you require this service, to organise and make payment for the collection.

Please note that we are not liable for any costs incurred when returning your purchase (unless faulty).

Please return unwanted goods to the address shown above, including your name, address and the order number with the package.  

Privacy Policy 

We will not disclose your information to any third parties other than that which necessary to fulfill the order.

Card transactions are processed by a secure server. We do not process your card details on our own site. We do not retain your card details.  

Force Majeure   

We shall have no liability to you for any failure or delay in supply or delivery caused by any event or circumstance beyond the our reasonable control. 

Under no circumstances will we be liable to you for any loss of profits, additional costs, or consequential loss or damage arising out of any defect in the goods supplied or any delay in delivery. Our liability will be restricted to the value of goods returned and found to be defective on inspection.  

General

Nothing in these terms affects your statutory rights as a consumer.

These terms and conditions shall be governed by and interpreted in accordance with English Law.